Terms of service

This website is operated by Kids Nation. Throughout the site, the terms “we”, “us” and “our” refer to Kids Nation.

Kids Nation offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our Services and agree to be bound by these Terms of Service (“Terms”), including those additional terms and conditions and policies referenced herein.

If you do not agree to these Terms, you must not use our Services.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – USE OF WEBSITE
By using our Services, you confirm that you are at least 18 years of age or the age of majority in your jurisdiction. You agree not to use our Services for any unlawful purpose and not to transmit any malicious code, viruses, or harmful material. We reserve the right to refuse service or terminate access if these Terms are breached.

SECTION 2 – PRODUCTS
We make every effort to display products accurately. However, colours and product appearance may vary depending on your device. Product images are for illustration purposes only.

We reserve the right to modify or discontinue products at any time and to limit quantities on a case-by-case basis.

SECTION 3 – ORDERS & CANCELLATIONS
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion.

You may cancel your order at any time before it has been dispatched for a full refund. To cancel an order, please contact us as soon as possible. Once an order has been dispatched, it cannot be cancelled and must follow our Returns & Refunds Policy.

SECTION 4 – PRICING & PAYMENTS
All prices are listed in Australian Dollars (AUD) and include GST. We reserve the right to change prices at any time without notice and to correct pricing errors.

You agree to provide accurate and complete payment and account information when placing an order.

SECTION 5 – SHIPPING & DELIVERY
We offer free standard shipping Australia-wide. Estimated delivery timeframes and dispatch times are outlined in our Shipping Policy. All delivery timeframes are estimates only and may vary due to factors outside our control. We are not responsible for delays caused by shipping carriers or external factors.

SECTION 6 – RETURNS & REFUNDS
All returns, refunds, and exchanges are governed by our Returns & Refunds Policy, available at: https://kidsnation.com.au/policies/refund-policy

SECTION 7 – INTELLECTUAL PROPERTY
All content on this website, including text, images, graphics, logos, and designs, is owned by or licensed to Kids Nation and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without prior written permission.

SECTION 8 – THIRD-PARTY TOOLS & LINKS
Our website may include third-party tools or links. We do not control these third parties and are not responsible for their content, policies, or services. Use of third-party services is at your own risk.

SECTION 9 – PRIVACY
Your use of our Services is also governed by our Privacy Policy: https://kidsnation.com.au/policies/privacy-policy

SECTION 10 – ERRORS & OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions and to update or change information at any time without notice. This includes errors related to pricing, product descriptions, and availability.

SECTION 11 – PROHIBITED USES
You may not use our Services for unlawful purposes, to violate laws or regulations, to infringe intellectual property rights, to transmit harmful or malicious code, or to engage in fraudulent or misleading conduct. We may terminate access for violations.

SECTION 12 – DISCLAIMER OF WARRANTIES
Our Services and products are provided “as is” and “as available”. We do not guarantee uninterrupted or error-free operation or that products will meet all expectations.

SECTION 13 – LIMITATION OF LIABILITY
To the extent permitted by law, Kids Nation is not liable for indirect or consequential loss, including loss of profits, revenue, or data. Where liability cannot be excluded under Australian Consumer Law, it is limited to the maximum extent permitted.

SECTION 14 – AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any reasonably foreseeable loss or damage. Nothing in these Terms excludes your rights under Australian Consumer Law.

SECTION 15 – TERMINATION
We may terminate or suspend access to our Services at any time if you breach these Terms.

SECTION 16 – GOVERNING LAW
These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the jurisdiction of the courts of New South Wales and the Commonwealth of Australia.

SECTION 17 – CHANGES TO TERMS
We may update these Terms from time to time. Changes will be posted on this page with an updated date. Continued use of our Services constitutes acceptance of those changes.

SECTION 18 – CONTACT INFORMATION
Business Name: Kids Nation
ABN: 93 199 676 048
Business Address: 50 Somerville Road, Hornsby Heights NSW 2077, Australia

Customer Service Opening Times:
Email: info@kidsnation.com.au

Monday to Friday: 08:00 - 17:00 (AEST)
Saturday: 08:00 - 14:00 (AEST)

We aim to respond to your inquiries within 24 hours.